By: Elena Grace Flores
A simple act of kindness has made BPI Savings Bank’s service exceptionally good – may it be done voluntarily by security guards or acquired through effective training sessions. The firm but courteous assistance of these men in uniform made customers want to always transact business with the bank. It’s like dealing with someone you know. Take the case of this one caring gesture that can improve the well-being of humanity:
I thought at first that the guard was simply giving the umbrella back to the ATM user – and I was quick to assume that she accidentally left it in the bank earlier….
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